Effective Date: [9 May, 2024]
Thank you for shopping at Safi Brand. We want you to be completely satisfied with your purchase, and we strive to provide excellent customer service. This Refund Policy outlines our guidelines for refunds, returns, and exchanges to ensure a smooth and satisfactory shopping experience.
Refund Eligibility
We offer refunds, returns, or exchanges on eligible items within +92 315 2783 282 days of the original purchase date. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it. Certain products may be exempt from refunds, such as personalized or custom-made items.
Initiating a Refund
To initiate a refund, please contact our customer service team at +92 315 2783 282 with your order number and a detailed explanation of the reason for the refund request. Our customer service representatives will guide you through the process and provide you with instructions on returning the item.
Return Shipping
Customers are responsible for the cost of return shipping unless the item received is defective, damaged, or incorrect due to our error. We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your return shipment is received safely.
Refund Processing
Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within +92 315 2783 282 business days. Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution.
Exchanges
If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange the exchange. Exchanges are subject to product availability, and we will do our best to accommodate your request. Any price difference between the exchanged items will be either refunded or charged accordingly.
Non-Refundable Items
Certain items are non-refundable and cannot be returned or exchanged, including:
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact our customer service team immediately. We will work with you to resolve the issue promptly, whether it involves a replacement, exchange, or refund.
Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at +92 315 2783 282 . Our dedicated customer service team is here to assist you and ensure that your shopping experience with us is positive and hassle-free.
By making a purchase from our website, you agree to abide by the terms and conditions outlined in this Refund Policy. We reserve the right to update or revise this policy at any time without prior notice.